Reference

How We Run Your Account and What We Ask of You

These terms set out the rules that apply when you open an account on maxi288 and use any part of our lobby — from DANA, OVO, or GoPay deposits through to withdrawals and support requests.

DANA, OVO & GoPay coveredAccount access rulesIndonesia-eligible regionsFair use policyContact & dispute path
maxi288 How We Run Your Account and What We Ask of You
ACCOUNT SECURITY

How We Protect Your Account and Data

Account security and honest data handling sit at the centre of how maxi288 operates. Your personal details, wallet information, and transaction history are stored with encryption in place. We do not share your DANA, OVO, or GoPay account details with third parties outside of what is required to process a transaction. You have the right to request a summary of the data we hold on you at any time by contacting support. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can lock the account and begin a review.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable local regulations. You may request deletion once your account is closed.

Cookie Use

Our platform uses cookies to keep your session active and remember your deposit method — DANA, OVO, or GoPay — so you are not re-entering details on every visit.

Account Access Control

Login is protected by a one-time password sent to your registered mobile number. Never share that OTP. If you lose access, follow the account recovery path in the login screen.

Requesting Changes

To update your registered name, phone number, or linked e-wallet, contact support via live chat or email. Changes require identity verification before they take effect.

REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms is unclear, or if you need to raise a dispute about your account, our support team is available around the clock. Reach us through live chat in the lobby, via our official email, or through WhatsApp — whichever is quickest for you. For wallet-related queries involving DANA, OVO, or GoPay, have your transaction reference ready so we can resolve it faster.

Team online

Live Chat

Open the chat widget inside your maxi288 account. Available around the clock — our team responds within minutes for account and terms questions.

WhatsApp Support

Send your question via WhatsApp for fast replies on deposit, withdrawal, or account access issues. Keep your registered account number on hand.

Email

For formal disputes or written records of a terms matter, email our support address. We aim to respond within one business day with a full written reply.

Questions About Your Rights and These Terms

Below are the questions we hear most often about how these terms apply to real account situations — from deposits to disputes to data requests.

No. We notify you through your registered account before any change takes effect. Continuing to use your account after that notice counts as your acceptance of the updated terms.

A name mismatch between your e-wallet and your maxi288 account will pause your withdrawal. Contact support with your transaction reference and ID to complete verification and release the funds.

No. These terms allow one account per person. If duplicate accounts are found, both may be suspended pending a review. Contact support before opening a new account if you have had one before.

Send your data request through email or live chat. Include your registered account number. We will respond with a summary of the information we hold within the timeframe required by applicable local rules.

Start a dispute by contacting support via live chat or email. Provide your account number, the transaction reference, and a clear description of the issue. We review all disputes and reply in writing.

Yes. Where any section of these terms conflicts with local law in your region, local law takes precedence. Access and eligibility depend on what is permitted where you are located in Indonesia.